Topics
Home Maintenance / Habit Forming Systems
Role
Sr. Product Designer
Role
Concept Development / UX Design
/ Experimentation / UI Design
Awards & Honors
Webby nominee 2022 - Best User Experience
Fast Company’s 2022 Innovation by Design Awards
Shorty Awards 2023 finalist in Non-Profit
About Upkept
Upkept is a Consumer Reports venture. It's a home management app designed to help users take charge of their home maintenance tasks. It provides personalized maintenance plans, reminders, and guides for various home systems and appliances, to make home upkeep more manageable and less overwhelming.
The Work
As a part of the product team, we shaped Upkept's user experience and product strategy. Solving behavioral challenges new homeowners face and creating habit-forming features that make burdensome tasks more fun and rewarding.
The goal was to help users combat mental challenges such as procrastination, being overwhelmed, or fear of failure, and provide them with tools and knowledge to manage their homes independently. The final feature set was designed to help get over the mental blocks and build user confidence that reached beyond the app.